Privacy Policy

1. Introduction

Koala Claims (“we”, “our”, “us”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with our website or use our services.

2. Who We Are

Koala Claims provides structured search and verification services to identify potential unclaimed funds or entitlements linked to individuals or businesses.

We are not a law firm, insurance provider, government agency, or financial institution.

3. What Personal Information We Collect

We may collect the following types of personal information:

Full name
Previous names (if applicable)
Contact details (email, phone number, address)
Previous addresses or postcodes
Business details (if applicable)
Identification documents (where required for verification)
Authority to Act documentation
Any additional information voluntarily provided by you

We only collect information that is reasonably necessary to conduct searches and provide our services.

4. How We Collect Information

We collect personal information:

Through website contact forms
When you request a free search
When you communicate with us via email or phone
When you submit identification documents
When you sign an Authority to Act

We may also collect limited information from authorised databases and publicly available records where permitted by law.

5. Why We Collect Your Information

We collect personal information to:

Conduct preliminary searches for potential unclaimed funds
Verify identity and confirm record matches
Communicate findings and next steps
Comply with legal and regulatory obligations
Maintain internal records and compliance documentation

We do not sell, rent, or trade personal information.

6. Disclosure of Information

We may disclose personal information:

To authorised institutions holding potential records
Where required by law
To service providers assisting with secure data storage or IT support

We only disclose information necessary for verification and authorised search purposes.

7. Data Security

We take reasonable steps to protect personal information from:

Misuse
Interference
Loss
Unauthorised access
Modification or disclosure

This includes secure digital storage and restricted access to sensitive documents.

8. Overseas Disclosure

In some cases, authorised records may be held by overseas institutions. Where disclosure outside Australia is necessary, we take reasonable steps to ensure information is handled in accordance with Australian privacy standards.

9. Access and Correction

You may request access to personal information we hold about you.
If information is inaccurate, incomplete, or outdated, you may request correction.

Requests can be made via the contact details below.

10. Cookies and Website Analytics

Our website may use cookies and basic analytics tools to improve user experience and monitor website performance.

This information does not typically identify individuals unless voluntarily provided through forms.

11. Retention of Information

We retain personal information only for as long as necessary to:

Fulfill the purposes outlined in this policy
Meet legal or compliance requirements

When no longer required, information is securely deleted or de-identified.

12. Complaints

If you believe we have breached your privacy rights, please contact us first so we can attempt to resolve the issue.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au

13. Contact Us

Koala Claims Australia
Email: hello@koalaclaims.com.au
ABN: 54507921616
Service Area: Australia