Helping uncover unclaimed funds — you may not know exist
Koala Claims helps individuals and businesses identify existing or outstanding unclaimed funds or entitlements that may have been missed or gone unnoticed due to outdated records, administrative changes, or lack of notification.
About Koala Claims Australia
Koala Claims is a team of specialists experienced in identifying, verifying, and supporting the unclaimed funds and refund process from start to finish.
Many individuals and businesses are unaware they may have existing or outstanding entitlements due to outdated records, business changes, or missed notifications. Our role is to help uncover these records, confirm their accuracy, and guide clients through the appropriate steps once a potential entitlement is identified.
While Koala Claims is not a law firm, insurance provider, or government agency, the team brings practical experience and attention to detail that helps make what can be a confusing process feel clear and manageable.
From the initial search through to verification and guidance on next steps, Koala Claims works closely with clients—keeping communication clear, respectful, and transparent at every stage.
Our focus is simple:
- Identify what may exist
- Verify the records properly
- Help clients understand and navigate the process confidently
No pressure. No upfront fees for the initial search. Just clear information and professional support.
How It Works
Step 1: Free Unclaimed Funds Search
Submit basic details so a preliminary search can be conducted across authorised datasets to check for possible matches.
Step 2: Verification & Authority
If a potential record is identified, verification may be required to ensure accuracy and compliance. This can include identity confirmation and an Authority to Act or Authority to Release.
Step 3: Findings & Next Steps
You receive a clear explanation of any identified records and guidance on appropriate next steps. You decide how to proceed. There are no upfront fees for the initial search.
- Individuals who may have changed address, name, or employment
- Businesses that have restructured, closed, or merged
- Estates or next of kin managing past affairs
- Companies with historical records or legacy accounts
Who This Is For
Important
Koala Claims is not a law firm, insurance provider, government agency, or financial institution. The service does not guarantee recovery of funds and does not process insurance claims. All searches and verifications are conducted in accordance with applicable Australian and international privacy laws.
What Our Clients Say
Client Experiences
Request a Free Unclaimed Funds Search
If you’d like to check whether there may be unclaimed funds or entitlements linked to you or your business, submit a request today.
Frequently Asked Questions
Here are answers to some common questions about our services.
Koala Claims may contact individuals or businesses where records indicate there could be existing or outstanding unclaimed funds linked to their details.
All searches are conducted using authorised and lawful sources. If you prefer, you can independently verify our business and request confirmation before proceeding.
You are under no obligation to continue.
In some cases, yes. Certain government databases are publicly accessible.
However, many records require structured searches, verification processes, and compliance checks. Koala Claims helps streamline this process, saving time and ensuring records are matched accurately.
No. Koala Claims is not a law firm, insurance provider, or government agency.
Our role is to identify, verify, and support the process where unclaimed funds or entitlements are identified. We do not provide legal advice or process insurance claims.
The free search involves a preliminary review of authorised datasets to determine whether there may be existing or outstanding records linked to you or your business.
If a potential match is found, we will explain the findings and outline next steps.
If a potential record is identified, you may be asked to provide identification and sign an Authority to Act or Authority to Release. This ensures records are handled securely and in compliance with privacy laws.
Timeframes vary depending on the institution holding the funds and the verification requirements.
Some matters are straightforward, while others may require additional review. We keep clients informed throughout the process.
There are no upfront fees for the initial search.
If you choose to proceed after findings are confirmed, any applicable fee structure will be clearly explained before moving forward.
If no matching records are identified, there is nothing further to proceed with and no charge for the search.
Unclaimed funds can arise from dormant accounts, refunds, company deregistrations, overpayments, estate matters, or outdated contact details.
Many individuals and businesses simply do not realise records exist.
In many cases, funds remain dormant until claimed by the rightful owner or transferred under institutional regulations.
If you are unsure, we encourage asking questions before making a decision.
Need more assistance?
If you have other questions or need further clarification, please don’t hesitate to reach out. We’re here to provide the assistance you need and ensure you’re comfortable every step of the way.
Get in Touch
We’re here to help you navigate the refund process. Feel free to reach out with any questions or requests.
- info@koalaclaims.com.au
- Victoria, Australia
