Helping uncover unclaimed funds — you may not know exist
As a licensed refund agent in Australia, Koala Claims provides structured administrative support to individuals and businesses seeking to recover unclaimed money recorded in official public registers. Our No Win No Fee model ensures professional assistance without upfront financial risk.
No Win. No Fee. 20% + GST success-based.
Licensed Refund Agent
Licence No. 322129 Independent Administrative Recovery Service
About Koala Claims Australia
Koala Claims Australia is an independent administrative recovery service specialising in the identification, verification, and structured management of unclaimed funds claims.
We operate as a licensed Refund Agent (Licence No. 322129) and adhere to structured procedural standards when managing unclaimed funds claims. Our services are administrative in nature and are conducted in accordance with applicable authority requirements.
Many individuals and businesses are unaware that funds may be recorded in their name due to outdated records, business deregistration, estate matters, or inactive accounts. Koala Claims conducts structured searches of official public registers, assesses potential matches, and supports eligible parties through the formal claim preparation process.
Koala Claims is not a law firm, financial advisor, insurance provider, or government agency. Our role is administrative in nature — managing documentation, coordinating identity verification, and ensuring claims are prepared in accordance with the relevant authority’s procedural requirements.
From preliminary search through to claim submission and outcome monitoring, we provide clear communication and structured guidance at every stage.
Our focus is straightforward:
- Identify potential listings recorded in your name
- Verify eligibility and documentation requirements
- Manage the formal claim preparation process
Koala Claims operates strictly on a No Win, No Fee basis.
- 20% + GST of the recovered amount
- No upfront search fees
- No professional fee if no funds are recovered
Fees are clearly outlined within our Service Agreement prior to engagement.
What Is Unclaimed Money?
Unclaimed money refers to funds that have been legally transferred to authorised holding institutions after remaining inactive or unclaimed for a prescribed period. This can include dormant bank balances, surplus funds from deregistered companies, unclaimed government-held amounts, estate-related funds, and business overpayments or credits. Many individuals and businesses are unaware that funds may be recorded in their name within official public registers.
How It Works
Step 1 – Free Search & Preliminary Review
We conduct structured searches of official public registers and assess whether a listing appears to match your details.
Step 2 – Eligibility & Documentation Review
We confirm entitlement requirements and outline the documentation needed for submission.
Step 3 – Authority to Act
You formally authorise Koala Claims Australia to prepare and submit the claim on your behalf.
Step 4 – Claim Preparation & Liaison
We prepare required documentation and correspond with the relevant authority until an outcome is reached. Processing timeframes vary depending on the authority and complexity of the claim.
- Individuals who may have changed address, name, or employment
- Businesses that have restructured, closed, or merged
- Estates or next of kin managing past affairs
- Companies with historical records or legacy accounts
Who We Assist
Important
Koala Claims Australia is an independent recovery service and is not affiliated with any government authority. Clients may independently verify unclaimed listings via relevant official public registers. Our services are administrative in nature and do not constitute legal or financial advice.
Client Experiences
Unsure If Funds Are Recorded in Your Name?
Request a structured review of official registers.
Frequently Asked Questions
Here are answers to some common questions about our services.
Koala Claims may contact individuals or businesses where records indicate there could be existing or outstanding unclaimed funds linked to their details.
All searches are conducted using authorised and lawful sources. If you prefer, you can independently verify our business and request confirmation before proceeding.
You are under no obligation to continue.
In some cases, yes. Certain government databases are publicly accessible.
However, many records require structured searches, verification processes, and compliance checks. Koala Claims helps streamline this process, saving time and ensuring records are matched accurately.
No. Koala Claims is not a law firm, insurance provider, or government agency.
Our role is to identify, verify, and support the process where unclaimed funds or entitlements are identified. We do not provide legal advice or process insurance claims.
The free search involves a preliminary review of authorised datasets to determine whether there may be existing or outstanding records linked to you or your business.
If a potential match is found, we will explain the findings and outline next steps.
If a potential record is identified, you may be asked to provide identification and sign an Authority to Act or Authority to Release. This ensures records are handled securely and in compliance with privacy laws.
Timeframes vary depending on the institution holding the funds and the verification requirements.
Some matters are straightforward, while others may require additional review. We keep clients informed throughout the process.
There are no upfront fees for the initial search.
If you choose to proceed after findings are confirmed, any applicable fee structure will be clearly explained before moving forward.
If no matching records are identified, there is nothing further to proceed with and no charge for the search.
Unclaimed funds can arise from dormant accounts, refunds, company deregistrations, overpayments, estate matters, or outdated contact details.
Many individuals and businesses simply do not realise records exist.
In many cases, funds remain dormant until claimed by the rightful owner or transferred under institutional regulations.
If you are unsure, we encourage asking questions before making a decision.
Need more assistance?
If you have other questions or need further clarification, please don’t hesitate to reach out. We’re here to provide the assistance you need and ensure you’re comfortable every step of the way.
Get in Touch
We’re here to help you navigate the refund process. Feel free to reach out with any questions or requests.
- hello@koalaclaims.com.au
- Victoria, Australia
