Understanding Your Rights and Responsibilities
We believe that understanding your rights is essential when navigating claims and refunds. This section outlines the terms and conditions that govern your use of our website and services. By familiarising yourself with these guidelines, you ensure a clearer pathway to successfully submitting your claims. We want to be transparent about our processes, so you know what to expect at every stage. Our goal is to support you while providing clear details about our services. We handle each claim with professionalism and confidentiality, treating your information with the utmost respect. If you have any questions or need further clarification, we encourage you to reach out. Together, we can help you reclaim what’s rightfully yours.
Website Terms of Use
Understanding Our Limitations on Liability
1. Acceptance of Terms
By accessing or using this website (the “Website”), you agree to comply with and be bound by these Website Terms of Use (“Terms”).
If you do not agree with these Terms, you must not use this Website.
2. About Koala Claims
Koala Claims provides search and verification services to identify potential unclaimed funds or entitlements linked to individuals or businesses.
Koala Claims is not:
- A law firm
- An insurance provider
- A government agency
- A financial institution
Information provided on this Website is for general informational purposes only and does not constitute legal, financial, or professional advice.
3. Website Content
All content on this Website, including text, graphics, branding, layout, and materials, is owned by or licensed to Koala Claims.
You must not:
- Copy, reproduce, or republish content without written permission
- Modify or distribute Website materials
- Use Website content for unlawful or misleading purposes
4. No Guarantees
The Website does not guarantee:
- The existence of unclaimed funds
- Successful identification of entitlements
- Recovery of any funds
- Timeframes for outcomes
All searches and services are subject to verification, eligibility requirements, and institutional processes.
5. User Responsibilities
By using this Website, you agree:
- To provide accurate and truthful information
- Not to impersonate another person
- Not to submit false or misleading details
- Not to misuse the Website or attempt unauthorised access
6. Third-Party Links
This Website may contain links to third-party websites.
Koala Claims is not responsible for the content, privacy practices, or accuracy of third-party websites.
Accessing third-party websites is at your own risk.
7. Limitation of Liability
To the extent permitted by law, Koala Claims is not liable for:
- Any loss or damage arising from use of the Website
- Reliance on information provided on the Website
- Technical interruptions or access issues
Nothing in these Terms excludes rights under Australian Consumer Law where such rights cannot be excluded.
8. Privacy
Use of this Website is also governed by our Privacy Policy, which explains how personal information is collected and handled.
9. Changes to These Terms
Koala Claims may update these Terms at any time.
Changes will take effect immediately upon publication on this Website.
It is your responsibility to review these Terms periodically.
10. Governing Law
These Terms are governed by the laws of Australia.
Any disputes arising from use of this Website will be subject to the jurisdiction of Australian courts.
11. Contact
If you have questions regarding these Terms, please contact:
Koala Claims Australia
Email: hello@koalaclaims.com.au
ABN: 54507921616
